FAQ

Registration

How do I register on Zarbit?

To register, simply go to the registration page and enter your mobile number or email. Then, enter your password and the verification code sent to your mobile phone or email, and complete the identity verification.

How can I recover my password if I forget it?

If you forget your password, use the password recovery option. Enter your mobile number or email, followed by your new password and the verification code sent to your mobile phone or email.

Identity Verification

Why is identity verification necessary?

Due to domestic and international financial market regulations and anti-money laundering laws, customer identity verification is essential to prevent any potential misuse. Additionally, Zarbit is committed to storing and protecting your information in its customer database.

What documents are required for Zarbit identity verification?

To participate in the Zarbit market, you need to submit the following documents for identity verification:

– Mobile number

– National ID card

– National ID information

– Banking information (bank card + IBAN number)

– Declaration of commitment

How long does identity verification take by Zarbit's team experts?

Identity verification on Zarbit is automated if the basic information provided is correct. If any issues arise, it will be referred to an expert. Typically, identity verification takes no more than 24 hours.

Wallet

What is a hardware wallet?

Hardware wallets are the most secure type of wallets for storing digital currencies. Since the private key for each wallet is stored within the hardware itself, even in the event of complete site loss or hacking, digital currencies cannot be withdrawn from the site, ensuring maximum security for these assets.

What is Zarbit's wallet?

After registration, your dedicated wallet is automatically activated in your user panel, allowing you to manage your rial and cryptocurrency deposits and withdrawals. Zarbit does not charge for wallet services or deposits and withdrawals.

How long does it take to send purchased cryptocurrency to our wallet?

The transfer of coins to your wallet occurs instantly after purchase. However, the confirmation process for digital currency transactions on the blockchain may take from 1 minute to over 2 hours, depending on the type of coin.

Deposits and Withdrawals

How do I deposit and withdraw cryptocurrency?

Each Zarbit user can have one dedicated wallet address per cryptocurrency for free. Deposits and withdrawals of any cryptocurrency can only be made through its dedicated wallet address.

How do I top up my rial account?

To top up your rial account, first access your wallet and click on the deposit option in the rial account section. Enter the amount you wish to deposit, then select the bank card you previously registered, and click on the transfer to gateway option.

How do I withdraw from my rial account?

To withdraw from your rial account, first access your wallet and click the withdraw option in your rial account section. Enter the amount you wish to withdraw, choose the destination from your registered accounts, and click on create withdrawal request. To ensure your funds’ security, you will receive a verification code via SMS, which you must enter. Once your withdrawal request is approved by Zarbit’s team, the request status will change to successful once the funds are transferred to the destination account

Is it possible to reverse a transaction if coins are deposited to the wrong address?

Due to the decentralized nature of blockchain, you can only initiate and manage cryptocurrency transactions yourself. Therefore, reversing assets from an incorrect address is very limited and nearly impossible. Ensure the accuracy of the recipient’s address before sending any assets.

Fee

How are fees calculated?

For detailed information on Zarbit’s fees and service charges, please visit the fee page.

View fee page

Transactions

What are the minimum and maximum transaction limits?

If your identity verification process is completed, there is no restriction on your cryptocurrency transactions. However, for rial deposits and withdrawals, under the current banking policies, each individual can request a maximum of 100 million rials per day.

How can I view my transaction history?

To view your transaction history, you need to access the report section.

Buying and Selling

How do I buy and sell digital currencies?

First, recharge your rial or digital currency accounts. Then, to buy or sell digital currencies, you need to place an order by going to the trading hall, and based on whether you want to buy or sell digital currency, place your buy or sell order according to your preferred price.